Last updated: July 31, 2026
At Whimsy Neon, every LED neon sign, accessory, and decor item is shipped free of charge to addresses within the United States. This policy explains how we package, ship, and track your order from our workshop to your door.
Because many of our signs are made to order, processing times vary by product type:
Once your order leaves our workshop, standard shipping typically takes 5–9 business days depending on your location within the continental United States. We currently ship exclusively within the United States. Orders are shipped via trusted national carriers and each LED sign is packed flat between rigid foam inserts inside a reinforced double-wall box to prevent damage from bending or impact during transit.
Shipping is free on every order, with no minimum purchase required. There are no hidden handling fees at checkout.
As soon as your order ships, you'll receive a confirmation email with a tracking number. You can also reach out to info@whimsyneon.com with your order number for a status update at any time.
While rare, delays can occasionally occur due to carrier volume or weather. If your tracking shows no movement for more than 5 business days, or your package is marked delivered but hasn't arrived, contact our support team within 14 days so we can open a carrier investigation or arrange a replacement.
If your sign arrives with visible shipping damage, do not discard the packaging — photograph the damage and box, then email info@whimsyneon.com within 48 hours of delivery. We'll send a free replacement as quickly as possible.
At this time, Whimsy Neon ships to addresses within the United States only. We're evaluating international shipping options for the future — check back or subscribe to our newsletter for updates.