Refund Policy
At Whimsyneon, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!
Return Window
You have 2 weeks from the date of delivery to request a refund or exchange on your item.
Eligibility for Refunds
To be eligible for a refund, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer support team within 2 weeks of delivery via our “Contact Us” page.
- Provide your order number and a brief description of the issue.
- We may request photos of the item for verification.
Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Non-Refundable Items
Certain items may be non-refundable, including:
- Custom orders that have been personalized or made to your specifications
- Sale or discounted items
Contact Us
If you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team. We’re here to help!
contact@whimsyneon.com
+1 (319) 308-1236
